Cisco CCX-60-85U-W-WS1

Cisco Unified Contact Center Express is an integral component of the Cisco Unified Communications System - offers an integrated, full-featured solution for managing customer contacts with all the benefits of the converged Cisco Unified IP Telephony architecture.Cisco Unified Contact Center Express helps customers move into the next phase of customer contact - beyond today's contact center to a customer interaction network, a distributed, IP-based customer-service infrastructure that comprises a continuously evolving suite of innovative, multichannel services and Customer-Relationship-Management (CRM) applications. These services and applications provide premium responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer-service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction and leading to better customer experience.Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments.The Workforce Management component allows contact center managers to develop schedules for multiple sites, manage critical performance indicators, and manage real-time adherence to schedules.