Cisco IPCE-NPSENT-EC

The Cisco IPCC Enterprise Edition is a strategic platform that enables customers to move into the next phase of customer contact.

An integral part of Cisco AVVID (Architecture for Voice, Video and Integrated Data), Cisco IP Contact Center (IPCC) Enterprise Edition delivers intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management over an IP infrastructure. By combining multi-channel Automatic Call Distributor (ACD) functionality with IP telephony in a unified solution, Cisco IPCC Enterprise enables companies to rapidly deploy a distributed contact center infrastructure.

Cisco IPCC Enterprise Edition segments customers, monitors resource availability, and delivers each contact to the most appropriate resource anywhere in the enterprise.

Cisco IPCC Enterprise provides a state of the art VoIP contact center solution that allows customers to seamlessly integrate inbound and outbound voice applications with Internet applications including real-time chat, web collaboration and e-mail. This integration allows for unified capabilities, enabling a single agent to support multiple interactions simultaneously regardless of the communications channel the customer has chosen.